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89% of companies believe that CX is the new competitive advantage.

93% OF CUSTOMER EXPERIENCE INITIATIVES ARE FAILING.**

 

Recognized as a pioneer in customer insights and design research methods, customer experience is a foundational cornerstone of Ziba’s practice through the lenses of BX, CX, and FXt.

Zibaの根幹はCXにあります。インサイトとデザインリサーチの先駆者として、BX, CX, FXの視点から、美しい顧客体験を創出します。


SUCCESS STARTS
WITH A VISION.

 

MOST EXPERIENCES LACK DEPTH.
INVEST IN MEANING.

The secret is BX: Find your soul, then build your vision.
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MOST EXPERIENCES LACK FOCUS.
INVEST IN WHAT’S MOST IMPACTFUL.

The secret is CX: First obsess, then captivate.
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MOST EXPERIENCES LACK TIMELINESS.
INVEST IN KNOWING WHERE YOUR INDUSTRY WILL GO NEXT.

The secret is FXt: Envision the future, build it now.
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For more of our CX initiatives, please inquire at info@ziba-tokyo.com

SERVICES

  • Brand Strategy
  • Innovation Consulting
  • Product Design
  • UI/UX Design
  • Service Design
  • Business Design
  • Consumer Insights & Trends
  • Communication Design

INDUSTRIES

  • Consumer Goods
  • Automotive
  • Banks
  • Chemicals
  • Entertainment
  • Telecommunications
  • Medical
  • Pharmaceutical
  • Manufacturing
  • Logistics
  • Consulting
  • Food & Beverages
  • Insurances
 

 * Tom McCall, Gartner
** Bob Thompson, CustomerThink